Engel Picasso Associates
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Our Clients: Lucent Technologies  
Lucent photo
Lucent Customer Call Center

The challenge for Lucent was to create a caring environment, stimulate productivity, and convey the high-tech nature of the company's business. Post occupancy evaluations of employee satisfaction were performed to develop a consistent facility design strategy for four locations, while being sensitive to local conditions and cultures. The user-friendly space plan(s) included a cluster workstation plan designed to emphasize teamwork, technology, flexibility and creativity. These clusters supported their supervisor to subordinate ratio of 12-1. All locations feature high-tech audio/visual teleconferencing and self-paced learning facilities. In addition to handling inbound and outbound calls, the center is a marketing showcase for the client's products and services.

Voice: 704-341-0559

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